Position Overview
This role is responsible for presenting a polished and professional presence at the front desk while supporting day-to-day security, access management, and visitor services within a corporate environment.
Primary Responsibilities - Front-of-House Operations
- Provide a courteous welcome to staff, guests, clients, and service providers.
- Oversee the visitor sign-in process, issue identification passes and maintain accurate entry records.
- Handle reception-related queries and assist with general front-desk coordination.
- Support employees and visitors with meeting room bookings, hospitality requests, and incoming deliveries.
Security & Access Management
Supervise entry and exit points in line with established access control procedures.
Check and validate credentials for employees, contractors, and visitors.
Conduct routine patrols across the lobby, office levels, and other shared areas as required.
Observe CCTV, alarm panels, and related systems when designated to do so.
Respond promptly to security issues, emergencies, and incidents requiring first-aid.
Record and escalate irregularities, breaches, or any safety-related concerns.
Maintain a consistent, professional standard at the front desk and support ongoing improvements to security practices.
Provide assistance to facilities and administrative teams when operational needs arise.
Manage sensitive information discreetly and in accordance with organisational standards.
Skills and Experience
Prior experience in a concierge role or a similar customer-facing security position.
Current Victorian security licensing for security operations.
Valid First Aid qualification.
Strong verbal communication and interpersonal capability.
High-level customer service focus.
Alert, adaptable, and capable of managing varied situations confidently.
Competent with Microsoft Office applications.
Ability to build effective working relationships with internal and external stakeholders.
Demonstrated commitment to teamwork and maintaining a positive work environment.
Full-time availability from Monday to Friday.
Benefits
M.A. Services Group offers a competitive salary structure along with ongoing professional development and training programs designed to support career progression.
VIC Security Licence: 820-886-70S